Things you should know about Samsung Galaxy Note 7 phone recall

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Tuesday, 13/09/2016 11:09

Samsung Galaxy Note 7 smartphones are being recalled because of some battery explosion problems. And Samsung announced for the recall of up to 2.5 million Note 7 devices on September 2. 

The potential problems with the Samsung Galaxy Note 7 were illustrated dramatically on September 5 in St. Petersburg, Florida, where authorities are investigating whether a Galaxy Note7 caught fire while charging, igniting a man’s Jeep Grand Cherokee on fire. And when a 6-year-old boy from Brooklyn suffered burns to his hands Saturday night when a recalled Samsung Galaxy Note 7 exploded. Now let's check out for more information about the recall of these technology devices.

Samsung Galaxy Note 7 Jeep explosion

 Note 7 may be the cause of the Jeep explosion

What you should know about the recall of Samsung Galaxy Note 7 devices

#1 The recall is for all Samsung Galaxy Note 7 smartphones sold to date

Samsung announced on September 2 that it was stopping sales worldwide of the current Samsung Galaxy Note 7, and said in a news release. Samsung will replace your current Note7 device with a new one.

Samsung said that battery problems were behind the phones catching fire. However, it's hard to tell if one phone was affected. So all of them will be replaced. 

Samsung Galaxy Note 7 recall due to battery explosion

 Samsung Galaxy Note 7 recall due to battery explosion

Samsung will give you two choices. According to its website, you can exchange your current Galaxy Note7 device with a new Galaxy Note7 or you can exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge, and the company says it will replace any Note7 specific accessories and give you a refund for the price difference between devices.

The company says you will also receive a $25 gift card, in-store credit or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

#2 The FAA wants all the devices off and not charge them on airplanes

On September 7, in the wake of the recall, the Federal Aviation Administration took the unusual step of warning passengers on airplanes to keep their Galaxy Note 7 devices off and not to charge them in the air, either.

#3 35 cases with problematic batteries have been founded 

According to the Samsung press release announcing the recall, the company says “there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.” And only the Note7 is affected.

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Ryan Carter

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